Email support@screvio.in, or use the contact form. One person answers, so please allow a couple of days for a reply.
1. What to tell us
Most questions are answered faster when the first message already says:
- Your browser and its version, and whether the problem is in Screvio Recorder, Screvio Player or Screvio Studio.
- The extension's version number — open
chrome://extensionsand read it under the item's name. - What you captured: a tab, a window, the whole screen, or a region. These take different paths through the code and go wrong in different ways, so it is usually the first thing we need to know.
- What you expected to happen, and what happened instead.
2. Send to support
Both extensions have a Send to support button in their popup. It takes a picture of the visible tab and sends it to the Screvio server you are connected to, which emails it on to whoever runs that server. Nothing is sent until you confirm, and everything on screen at that moment appears in the picture — close anything you would rather not share before you use it.
3. Where your recordings are
Recordings stay in your own browser. Nothing is uploaded unless you export a .screvio
file yourself or publish a guide to a server you configured. The privacy
policy sets out exactly what leaves your computer, and when.
4. Losing recordings
Screvio Studio keeps your work in the browser's own storage, under the exact address you opened it at. Opening it at a different address — a different port, or a machine name instead of an IP — gives you a different, empty library. Nothing has been deleted; go back to the address you recorded at and the recordings are there. Clearing the browser's site data for that address does delete them, and there is no copy on a server to restore from unless you exported one.
5. Narration and voices
Voices run on your own machine, which needs the page to be served over https://. Over
plain http:// on a network address the browser withholds what the voice engine needs and
narration fails with a message about a missing file that is not actually missing. If you self-host,
serve Studio over HTTPS; on studio.screvio.in this is already
the case.
6. Reporting a security problem
Write to support@screvio.in with "security" in the subject. Please give us a reasonable chance to fix the issue before publishing it.
7. Contact
SREEKUTTAN A R, operating Screvio
Email: support@screvio.in
Website: screvio.in